Why Choose Us
We’re valued by our clients because we:

  • For insurance companies we reduce the number
    of settlement “cash outs” and product
    replacements, reducing your overall cost of
  • We are able to repair many items deemed
    “unrepairable” by  other repair firms, resulting in
    happier customers and an overall reduced cost of
    your settlement.
  • Identify a higher percentage of non-transit related
    damages, negating the need for settlement or
    costs from fraudulently claimed and non-transit
  • Virtually eliminate dissatisfied shippers with
    quality work, status updates, reporting and service.
  • Are able to reproduce or create virtually any finish
    on your finish.
  • Have the capability to perform historically
    accurate repairs or we can "freshen up" your
    furniture with touch-up, new lacquer, polishing, or

The difference is our proven claims process for
independent third party inspection and repairs of transit

  • Fax or email us your authorization and claims
  • Receive rapid email acknowledgement that your
    claim request has been received and is being
    scheduled. We keep constant communication
    with the adjusters, alleviating your worries about
    the progress of your claim.
  • We contact the shipper within 24 hours of our
    receipt of your request to schedule an inspection
    and/or authorized repairs, if any.
  • Once an appointment time has been scheduled,
    you are e-mailed a confirmation, along with the
    date and time of the appointment and any other
    pertinent information.
  • Within 24 hours of the initial inspection, you will
    be e-mailed the completed inspection report,
    including photographs. You receive frequent email
    updates during the repair process documenting
    contacts made with shipper, deliveries and repair
  • Finally, after we have completed repairs and
    returned repaired items to the shipper, you will be
    e-mailed a line item invoice, a second report if
    necessary (if any significant changes occur from
    the preliminary findings) and a repair release
    signed by the shipper indicating that they have
    accepted delivery and repairs and are satisfied
    with the work performed.

Want to learn more?
Contact Us to get a sample report
or get more information on our claims process.
Copyright (c) 2010 Jeff Johnson Restorations & Designs.
All Rights Reserved.
“Thank you for your consistent, high
quality service on both inspections and
repairs. Your response is always quick and
updates are timely and explicit. Our
transferees have told us how delightfully
satisfied they are with your work!”
Vicki Kost
New World Van Lines
"As an adjuster your
reports are
AWESOME!!!!   If all
inspections were
completed in this
manner it would
make my job easier
and more efficient.

Again, thanks for the
detailed report!"

-Kim L.
Claims Adjuster
Thanks again Jeff
for the excellent
repair job.  

Dave McGrath
"I wish we had
more vendors who
could examine,
determine, and
repair like that.  
Half of them can’t
even use a digital
camera.  Keep up
the good work!!"

Autumn  P .
Claims Adjuster    

Call us today!

Phone: 919-345-8991
Fax:     919-869-180

New Clients e-mail us


Commercial and existing
clients may call